SINGAPORE: As a frequent user of electric car-sharing service BlueSG here, Ms Jane H did not expect that a 35-minute drive from Pasir Ris to Woodlands would result in a rental charge of more than S$700 (US$539). 

Due to a glitch in the car-sharing application last Saturday (Dec 23), Ms Jane, a 29-year-old analyst who declined to give her full name, said that the app showed a rental duration of 36 hours even though it was actually less than one hour.

She was one of several BlueSG users who expressed frustration over ongoing system disruptions to the car-sharing services platform that have been reported since Dec 19. 

On Dec 22, the company apologised on its Facebook page for inconveniences caused by glitches in its “systems migration update”. 

It said then that “immediate action” had been taken to address the problem and identify affected trips that had exceeded 48 hours, for which rental fees would be waived as part of its “service recovery process”.